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CORKEY USE IN THE HOTELS

COVER STORY


The Salisbury Road YMCA in Hong Kong: original building is dwarfed by the new wing; key control has been achieved

(NOTE: INSTALLED IN 1986, THIS FIRST INSTALLATION OF THE CORKEY "XTRONIC" 2000 AUTOMATIC-CODE-CHANGE HOTEL LOCK SYSTEM IS OPERATIONAL IN 2002)

By Editor David Slough

One of the biggest headaches facing hotel management throughout the world is that of the inter-related problems of access control and key control. Business men on essential overseas trips may be prepared to accept the inconvenience of strictly controlled access to their hotel and room, but the revenue-generating tourist is not!

At the same time, even for countries which are not directly involved in terrorist-oriented activities, there is a threat of kidnapping or bombing that has to be countered. More important, because it is ubiquitous, there is the threat of violence to staff and guests by more conventional criminals.

The theft of the odd camera from a hotel room, and even the theft of hotel property, represents an 'affordable' loss because the risk can be transferred to an insurance company. But violence to the person is not so affordable. Not only does it discourage visitors, civil litigation for compensation for injury suffered, or even death, can be extremely expensive. Moreover, if there is any suggestion of hotel management negligence, punitive damages can be high enough to put the place out of business.

One of the most common causes of court-perceived hotel management negligence is when the criminal gained access with a key.

Yet consider the hoteliers' problem. Any member of the staff and any guest can readily obtain a duplicate of most conventional metal keys. So that even if the hotel practices an efficient and effective key control system, there is always the danger posed by an illicitly cut duplicate. In fact it is a much greater danger because, on establishing that a key is missing, the lock can be replaced (even rotated through other floors for a time). The cost and inconvenience of doing so is not small, but reputable management accept it.

One of the solutions to key control involves the use of electronically coded plastic cards, often linked to a computer-based front office management system. There are many very good ones. But they are expensive and require a 24-hour-a-day technically sophisticated back-up service. That can be very expensive in the advanced industrial countries, and not readily available in the developing countries.

There is, however, another option. There is the CorKey lock and key system. It is installed in many North American and European hotels, residential and commercial buildings, government installations, etc.

The YMCA of Hongkong has its oldest and best known facility in Salisbury Road, Kowloon; close by the prestigious Peninsula and Sheraton hotels and not far from the 'Golden Mile' of tourist-oriented Nathan Road shops and restaurants.

The 'Salisbury Road Y' is typical of the association's facilities: guestrooms, restaurants, function rooms, swimming pool, gymnasium, bookshops, interdenominational chapel, and the usual administrative offices and storerooms. It is in the middle of a phased expansion and renovation programme which will add rooms other facilities while leaving intact the original six-storey structure.




Executive Director Norman D Braidwood explains why he chose CorKey


Maintenance Supervisor Hau Ping-kwan prepares new keys for the front desk drawer


Long-serving maid Lam Mei-yuet (Ah Mei) has no trouble with her master CorKey

It was that programme which enabled Executive Director Norman D Braidwood and Senior Manager Winnie YF Tang to put an end to the headaches generated by access control and key control requirements. They adopted the CorKey lock and key system.

Like most hotels the world over. the Salisbury Road Y management was reluctant to quantify or dwell at length on the problems of access control and key control. Braidwood explained that there had been the usual incidents associated with keys getting into the wrong hands -none of them serious.

Tang explained that the loss of keys. the fear that illicit copies had been made, the management time spent on the problem and the cost of changing mastered locks, had become unacceptable.

"I decided to study the options available;" said Braidwood. "A lot of hotels were introducing computer-based systems using electronically coded 'card' keys. I spoke to people in the industry using such systems and discovered that they were relatively expensive. They were also vulnerable to computer malfunctions, power failures and that sort of thing. The management were also dependent - ultimately -on highly-skilled, relatively expensive, and not always available, computer technicians.

"Then I heard about the CorKey System," continued Braidwood, "and it quickly became evident that it was exactly what was needed. CorKey Systems provided us with a master-keyed system of mechanical locks protected by magnetic codes on locks and keys that could be readily and quickly changed by in-house staff. The locks were tamper proof. The keys could not be copied.
"More important," he added, "was that it worked out about US$120,000 cheaper! There was no need for a computer. Mechanical locks on existing doors could be modified, and there was no need for wiring, special mounts, etc."

Braidwood and Tang are not alone in their satisfaction with the CorKey lock and key control system. Roland Schmidt, General Manager of the Baltimore Hilton, wrote to inventor Bruce Sedley:

"... the CorKey control system installed for us is working well... guest acceptance has been excellent... we have no problem with the use of the key by young or old... the tight key control helped pinpoint employee problems... thefts have been reduced... maintenance costs have been minimal... we get most of the keys back... our insurance premium was lowered...

"In fact," wrote Schmidt, "the one year savings has almost equalled our cost of installing the system."

Dick Smith, writing in the Locksmith Ledger, described Cor-Key as "simple and versatile" while Hollis DeVines, writing in The National Locksmith, wrote: "I feel that locksmiths who have not stocked and sold this product have been passing up a real good thing... This is regrettable because CorKey has so much potential... I can't see how any locksmith who is doing any security system can afford not to look into (it)..."

Some of the establishments using the CorKey lock and key control system are: San Francisco Mint, FBI Building. Federal Reserve Bank, Amtrack. Sohio BP, Chevron Research, Bell Labs, Pacific Telephone, UCLA. Digital Equipment Co. Black & Decker, Western Airlines, United Airlines, China Lake Weapons Centre, Honolulu Airport, Johnson Space Centre, Kaiser Aerospace Electronics, Ingersol Rand, and many others.

So, just what is this paragon of access and key control "simplicity versatility, efficacy and economy? How does it work in practice? How, for example, does it work in Hong Kong's Salisbury Road Y?

The CorKey retrofit door knob and cylinder was substituted for the door knob and cylinder on the Schlage hotel-application cylinder locks already installed. A new 13-storey wing including a penthouse floor for senior management. ground and first floor offices and ten floors of guestrooms, used new Schlage lock components and the CorKey retrofit door knob and cylinder.

The locksets can be made up and fitted by any competent locksmith, and the Salisbury Road Y hired a local company to carry out the task of modifying old locksets in situ and installing new modified locks on new doors.

'CorKey Systems' Bruce Sedley was responsible for designing the 'master keying system' specific to the requirements of the management. That means the appropriate codes for locks and for the keys that will operate those locks. The Salisbury Road Y required guest keys which were specific to each lock, maid section master keys which were specific to groups of ten guestrooms (and since there were 15 rooms per floor, that meant that one of the maid section master keys had to operate on two floors), maid supervisor master keys which were specific to two floors (30 rooms), and grand master keys for all guest rooms, all service rooms, all offices, and a great grand master key for the lot.

In addition, of course, there had to be Emergency Masterkeys which - stored under conditions of great security - could overide the guestroom locks' internal lock-out button.

CorKey was able to provide four guest key codes within each lock which could be changed automatically without changing the various level master keys, in a matter of seconds, and without dismantling the lock. Similarly, if a maid section master key is lost. the codes in locks on all ten maid section rooms can be changed, within seconds, without changing guest and other master keys, and without dismantling the lock.

For servicing the mechanical locks and for changing lock codes in the unlikely event that the built-in variants are all used up, there is a dismantling tool in the 'code change kit' supplied.

Since there is no key-hole, the locks cannot be picked. Since the face of the knob - into the edge of which the CorKey 'key' is slotted -spins freely, it cannot easily be sawn or wrenched. The lock otherwise is as robust as its core. In this case a Schlage - but most other quality locks produced in the advanced industrial countries can be just as easily modified for Cor-Keys.

One important thing to remember, of course, is that when a lock code is changed, the remaining keys are not scrapped. They can be wiped clean and recoded. They can be recoded for as long as they remain in an undamaged form. For heavy duty use, a stainless steel key is used. For more general use. a tough plastic key is adequate.

Neither guests nor staff have any problem using the keys. The first time a key is issued, the holder is shown how to operate the lock on a real-size table-top model kept at reception.

Guests receive their key in a card which includes instructions on how to use it, and which doubles as a guest identification card throughout their stay, and as a memento afterwards. Guests must make a US$2.50 deposit for each key which is refunded on its return at checkout. The deposit is greater than the direct and indirect cost of replacing the key and effecting any necessary code changes.

The key itself has no visible room identification number. Keys held at the front desk are stored in a drawer where they are not visible to the public. Though it is technically possible to decode a key, it is a complicated lengthy process of dubious value. To all intent and purpose CorKey cannot be readily copied. If it is, it will work only the one lock while that lock is set on one of the four instantly variable codes. It cannot, like a conventional metal key, indicate mastering codes - which are the true objective of professional thieves.

At the Salisbury Road Y, spare keys - blanks and coded items - are held under secure conditions, together with the master codes, and coding kit issued to the management. All lock and key changes are carried out by Maintenance Supervisor Hau Ping-Kwan "in seconds". The latter is responsible to Senior Manager Winnie YF Tang.

The hostlery has a major advantage over the average hotel. It has a low rate of staff turnover - 16 members of the 200 strong workforce are in the '25 Year Club', and most have served 10 years or more.

Senior Manager Winnie YF Tang joined the organisation straight from school some 16 years ago and, starting at reception, did a variety of jobs at all levels up to her current status.

Braidwood intends using the CorKey system in the rooms involved in the next phase of expansion, and to gradually introduce them to all function rooms and the gymnasium. "It wasn't very long after installation of the first phase of CorKey lock and key sets, that I knew I had done my homework properly," he said, "I had the most cost effective access and key control system I could hope for! Guests and their property are protected. Hotel property is protected. Management time and expense has been drastically reduced. I am very happy."


Senior Manager Winnie YF Tang introduces a guest to the CorKey lock and key


SECURITY & FIRE NEWS ASIA
NOVEMBER/DECEMBER1986


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